At Waffle House restaurants, we are committed to protecting your privacy. While visiting the Waffle House website, you may be asked to provide information that personally identifies you (name, address, billing address, email address, home telephone number, mobile telephone number and/or credit card number). The following are sample areas on the Waffle House website where we request personal information:
- Job Inquiries with Waffle House
- Customer Feedback
- Contest Entry
- Sign-ups for Waffle House Regulars’ Club E-mail Service
- Information about Waffle House Museum Tours
- Information about Catering opportunities
- Information about surplus properties
What information do we collect? How do we use it?
The personal information that we collect varies depending on the activity you wish to conduct on the website. We will need more information for some activities (i.e. job inquiries) than others (i.e. Museum Tour Information).
When you enter a contest or other promotion, we may ask for your name, address, birthdate and email address so we can administer the contest and notify winners. If you have not opted out of receiving marketing materials, we may also use the information we collect to occasionally notify you about important functionality changes to the website, new services or other special offers we think you’ll find valuable.
You can choose to not allow us to use your personal information for direct marketing purposes by indicating your preference at the time of collection or by responding to the promotional e-mail in the manner provided. In certain circumstances, consent may be sought after the information has been collected but before it is used (i.e. when we want to use information for a purpose not previously identified).
Will Waffle House restaurants disclose the information it collects to outside parties?
Presently, Waffle House does not sell, trade or rent your personal information to others. Waffle House may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no individual personal information.
If you submit comments through the website, we may use or post your comments (or a portion or variation of your comments), along with your first name, city or town, on this website or other media without payment or compensation to you.
In instances when we receive customer complaints or feedback concerning specific franchised restaurants, we will forward the feedback to the franchise organization.
Other instances in which we may need to disclose personal information include:
1. when required by law to comply with a judicial proceeding, a court order or legal process served on us;
2. to enforce our policies or agreements, including the collection of amounts owed to us;
3. to protect users of our website from fraudulent or abusive use.
We also reserve the right to disclose or transfer personal information to a third party in the event of a proposed, or actual, purchase, sale, lease, merger or any other type of acquisition, disposal or financing of all or any portion of Waffle House Inc.
Children Under the Age of 13
While we are happy to have you visit the Waffle House restaurants’ website with your children, this website is a general audience site and is not designed nor intended to collect personal information from children under the age of 13.
Changes to Your Personal Information
We currently do not have a process where you can review the personal information that we have on file. However, if you have a change in personal information and would like to update our information, please contact us using the Contact Us page on this site.
Links to Other Sites
By using our website and submitting the personal information requested, you consent to the collection and use of this information in the manner described in this policy by Waffle House restaurants. We reserve the right to change this policy in this regard at any time in the future. In the event of a change in policy, a notification of such change will be posted on the website with more details on what information we collect, how we use it, and under what circumstances we disclose it.
Short Code Terms of Service
1. When you opt-in to the service, we will send you a message to confirm your signup. Text CAREERS to 923353 to start your Waffle House Career. Message and data rates may apply. You will receive 1 message per request. Text “HELP” for help. Text “STOP” to cancel.
Text PICS + an image to 923353 to start your Waffle House Career. Message and data rates may apply. You will receive 1 message per request. Text “HELP” for help. Text “STOP” to cancel.
2. You can cancel this service at any time. Just text “STOP” to 923353. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.
3. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.If at any time you forget what keywords are supported, just text “HELP” to 923353. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
4. Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
5. Carriers are not liable for delayed or undelivered messages.
6. For all questions about the services provided by this short code, you can send an email to firstname.lastname@example.org.
Your Personal Information may be processed by us in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
Children under the age of 13 are not permitted to use Waffle House and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet. By using Waffle House, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use Waffle House.
Collection and Use of Information
In general, we collect Personal Information that you submit to us voluntarily through Waffle House. We also collect information that you submit in the process of creating or editing your account and user profile on Waffle House. For example, our registration and login process requires you to provide us with your name, valid email address and password of your choice. When you personalize your profile and use the features of Waffle House, we will collect any information you voluntarily provide, and we may also request optional information to support your use of Waffle House, such as your year of birth, gender and other demographic information. We collect information in the form of the content that you submit during your use of Waffle House, such as photos, comments, ratings and other information you choose to submit. We may also collect information about you and your friends, from any social network you may have connected from, in order to provide you with a more personalized experience. For instance, we may collect your user ID or profile information that you have permitted to be displayed through Waffle House in order to display you as a friend or in association with your profile and collections. When you order our products or services, you will need to submit your credit card or other payment information so that our service providers can process your payment for those products and services. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and all related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Waffle House community.
Personal Information from Other Sources
We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, “Partners”) or other third parties. We may associate this information with the other Personal Information we have collected about you.
E-mail and E-mail Addresses
If you send an e-mail to us or fill out our “Feedback” form through Waffle House, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through Waffle House or the social network from which you have connected to Waffle House (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited-edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
Information Collected Via Technology
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. For example, we, or our service providers, may track your IP Address when you access Waffle House to assist with ad targeting.
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with Waffle House. Persistent Cookies can be removed by following your Internet browser help file directions. In order to use our services offered through Waffle House, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of Waffle House may not work properly, and you will not be able to receive our services.
Use and Disclosure of Information
In general, Personal Information you submit to us is used by us to provide you access to Waffle House, to improve Waffle House, to better tailor the features, performance, and support of Waffle House and to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request. Additionally, we do share your content preferences and other information with the social network from which you have connected to Waffle House, along with those companies and persons you have asked us to share your information with.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.
The Ability of others to View your Information
Helping you to protect your information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use Waffle House, certain information you post or provide through Waffle House, such as your name, profile, comments, posts and ratings, may be shared with other users and posted on publicly available portions of Waffle House, including without limitation, chatrooms, bulletin and message boards, along with other public forums. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Waffle House, this information may become publicly available and may be collected and used by others, including people outside the Waffle House community. We will not have any obligations with respect to any information that you post to parts of Waffle House available to others and recommend that you use caution when giving out personal information to others in public forums online or otherwise. We also share the information you publish with other third parties.
Third Party Sites and Advertising
Waffle House may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit. This Waffle House applies solely to information collected by us through Waffle House and does not apply to these third-party websites. The ability to access information of third-parties from Waffle House, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.
Your Choices Regarding Your Personal Information
We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below).
You may change any of your profile information by editing it in the profile settings page. You may request deletion of your Personal Information by contacting us at email@example.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information.
Contact and Revisions